Warranty and return policy

1.    Warranty policy
Warranty period: All items provided by us are warranted free of charge for 06 months from the date of delivery.

2.    Warranty conditions
– We will warrant all products for manufacturing defects.
– Warranty goods must have intact warranty stamps, product stamps and receipts proving that you purchased the goods from donggiaart.vn.
– For damages such as: Breaking, damaging, causing deformation, causing fire damage and other similar cases are not covered by the warranty.

3.    Guide to request warranty
To request warranty, please contact our customer service department via hotline: 0963460039 We are always ready to support you.

4.    Return policy

Scope of application: Applicable for returns within 24 hours for products damaged due to shipping errors or manufacturer errors.

5.    Return conditions
– Return period: Within 7 days from the date of return request
– Require to keep the original packaging and labels of the product when returning
– Number of returns for 1 product is 1 time
– Products that cannot be returned: The return period has expired and products that are not due to the fault of the carrier or the manufacturer.

– For undelivered goods: Customers can call the sales staff working with them to negotiate to switch to another item.

–  For delivered goods:
+ For defective products:

When delivering the goods, you should check to see if the goods are the ones you ordered, are they made according to your requirements, and are of the correct type. If the goods are found to be defective due to the supplier, you can request to exchange them for new goods, and the company will cover all costs.
If the product is defective due to the customer, the supplier is not responsible for the exchange.
If you want to exchange the goods, you will have to pay additional costs and shipping costs. The difference in costs between the exchanged product and the old product depends on the product and the agreement between the customer and the sales staff.
+ For non-defective products:
When the goods have been delivered but the customer does not like the product and wants to exchange for another product, the customer must follow the following regulations:
– The goods are still boxed, intact and in original packaging.
– Check if the product is a special item (customized or not)
– Any additional costs such as: Shipping fee…, the customer must bear.
For more details, please contact us:
We are also very willing to listen to your comments and requests.
You can contact the hotline: 0963460039 (office hours) to contribute your comments about our products and services