Delivery, receipt and inspection policy

1.    Scope of application:
Scope of application: all provinces and cities nationwide.

2.    Delivery time
- Orders after being received and processed will be delivered immediately within 24 hours or according to the contract schedule.
- For customers in remote provinces, after receiving the order, the expected time to receive the goods is from 5 - 7 days. However, depending on the status of the goods, weather conditions, ... the date of receipt of the goods will change.
- Delivery time is calculated from the time of completing the order procedure with the consultant until receiving the goods
In case of delay in delivery or the product is not sold for more than 15 days, the customer can cancel the order without incurring any costs.

3.    Delivery method:
- For customers in remote provinces: Use the delivery service.
- For customers in the city/suburbs: Use the delivery service.

*  Defining the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process:
- The transport unit is responsible for providing goods documents during the delivery process.
- donggiaart.vn is responsible for providing complete and accurate documents related to the goods to the logistics service provider and the consignee.
- All orders are pre-packaged before shipping, sealed by www.donggiaart.vn
- The transport unit will only be responsible for transporting goods according to the principle of "Original packaging", providing documents as delivery notes with information such as: Recipient information (Including: Recipient name, phone number and address, name of goods).
- On the packaging of all orders, there is information: Recipient name, phone number and address.
- To ensure the safety of the goods, ketsatachau.com will send a valid Sales Receipt of the product in the parcel (if any). After the customer confirms, ketsatachau.com will issue an electronic invoice and send it to the email provided by the customer.
- The financial invoice or sales receipt is the basis to support the complaint handling process such as: determining the market value of the goods, ensuring the goods are in legal circulation, etc.

4. Goods inspection policy:

When receiving the goods, you have the right to request the delivery staff to open it for inspection before receiving the goods.
In case the order is placed and the seller delivers the wrong type of product, you have the right to return the goods and not pay.
In case you have paid in advance but the order is incorrect, you request a refund or a new order as ordered.
In case of request for refund or order exchange, please contact us via Email: information@donggiagroup.com or phone number 0963460039, we are committed to resolving all your requests.